Return and Refund Policy
If you are not entirely satisfied with your purchase, we are here to help.
- Returns and request of Refund can only be made within 7 days from the date of delivery.
- Exchange of Mats is not acceptable as our mats are custom made to order based on customers specific needs which is different from the others.
- Items should be in a good condition and NOT USED along with original tags. The item should also be in the same brand box.
- Your item needs to have the receipt or proof of purchase.
- For Fitting Issues, Defective and Damage Items. It is mandatory that you provide us with Photos or Video as a proof, as these will be examined and replacement is free of charge.
- Returning mats. Please take note that Customer is at full responsibility of paying for shipping the mats back.
- If you notice any defect on your purchase or any other issue with your order, please make a prompt report to us accordingly, you have a maximum of 7 days to return the item from the delivery date. Beyond this time, you have no right to request for a refund and/or a return.
- You shall bear full responsibility over any return that you make to a wrong address.
- A failed attempt delivery is not applicable for a refund, as the receiver of the package you shall be at your full responsibility to be available or attend to your orders during delivery.
- Once your returns have been received and inspected, F1Mats shall issue partial refund deducting 25% of the specific item order amount (25% includes material and manpower cost). Please note that the expedited fees to return the mats is non refundable as it is the customers full responsibility to return the mats.
- The following are not eligible of return and refund:
- Dislike in Color or Design
Our mats are made to order, and customer are responsible for picking the choice of their color and design before placing the order
- Mats for Classic Cars
Please note that all our mats are custom made in order to suit your individual vehicles. We do not offer a return or refund on this type of order as these cars are rare unless any reason agreed between us and the customer.
- Dislike in Color or Design
Important Notice for Cars & Slingshots: Dear customer, please take note that all F1Mats Floor Mats are custom measured to fit each vehicle as it leaves the manufacturing unit. Hence, any additional modifications made to the vehicle, may or may not result in the mats fitting as intended based on vehicle original measurements.In such cases, unfortunately, F1Mats cannot take responsibility for the product not fitting as it should since the mats are originally designed based on the original vehicles set-up. We would highly recommend ensuring, prior to ordering, that customers be aware that any modification done to the vehicle post placing an order can hinder the fit of the product, and in such cases, F1Mats shall not issue any refunds.
- Refunds are issued at our discretion and may be accepted or rejected as such.
- You may not withhold any payment due to us in respect of any other Goods pending the resolution of a claim for a return.
- Please note that you have an obligation to make purchases carefully and to ensure the order fits all your needs. A change of mind is not an acceptable reason for the return of purchased goods.