Ordering

Quality, fit and coverage is our top priority, that’s why each set is made to order according to your Car model using a precise manufacturer measurement to ensure a perfect fit of 95% – 100%.

We treat each order as our first, so will make all efforts to get your luxury car mats delivered as soon as possible.

1. It is the customers responsibility to make sure the following details are correct:

• Car details
• Color and design
• Delivery address

F1Mats will not be held responsible for wrong custom made product and delivery address mistakes.

2. Order cannot be cancelled after 6 hours of purchase.
3. F1 Mats require approximately 2-3 working days to process each order and mats with custom logos can take 7 working days.
4. For orders with 1990’s-2005 Car year model, our team requires longer processing time which will take up to 3-4 weeks including shipping.Moreover, usually our car mat fitting coverage is between 95% – 97% but in some cases of old car models, we cannot guarantee a fitting of more than 90%.
5. If we are experiencing high volume of order, there’ll be possible delays in processing the order in rare instances of a week or two on top of our normal processing time.
6. Product Availability. We will make every effort to indicate availability of our products. However, in the event that the product is unavailable/out of stock we will notify the purchaser and they will have the option of waiting for the product to be available or amend the original order.
7. We may reject orders that do not comply with this order policy. We will notify you in the event your order is rejected.

Shipping FAQ

Import Duties and Taxes

Any import duties, taxes and brokerage fee due at the time of delivery are the sole responsibility of the receiving customer. Failure to pay for the tax and sending the mats back to us is not subject for refund.

Shipping Options and Delivery Cost

We offer the following shipping options:

• Free Shipping
• Express

You will be asked to select a shipping method at the checkout.

• Free Shipping = Free of Charge
• Express = 40 usd

Shipping location

To determine your shipping location, we use the address you provided to us.

You’ll be notified if we’re unable to ship you order to the address you’ve provided to us.

Transit Time

Our transit time is based on the courier posted delivery date and we cannot guarantee receipt of your order in the stated number of days if there are courier issues, inclement weather or other factors out of control.

If we are experiencing a high volume of orders, shipments may be delayed later than expected. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

No updates on Shipped order

Your parcel is in transit to its destination country, this process could mean the parcel is handed over to different couriers, countries and airports that do not provide tracking information. The tracking number will update once the parcel arrives in the destination country and is checked and cleared by customs and with some restrictions or quarantine measures in place, there could be delays in updating the tracking information.

Failed to Attempt Deliveries

F1 Mats will notify you in the event of Failed attempt deliveries via email or SMS You shall be solely responsible in the event the carrier fails to deliver the shipment for such reasons as you giving us a wrong address or the lack of a recipient at the collection point. In the event your order is not delivered because of the reasons stated above, you shall wait for the order to come back to us and you shall pay $60 for the re-shipping.

Signature

Signature is required on all the parcels as proof of delivery, but due to Covid-19 some countries/ couriers will use GPS Tracking systems fitted to their vehicle to confirm safe delivery of your parcel and some will take photos of the parcel being delivered to your door. This is in line with internal courier rules to reduce the contact with customers.

Parcel is lost

• We are keeping an eye on all the parcels we shipped and always in contact with the couriers to check updates and make sure parcels are not lost. In the unlikely event where a parcel gets marked as lost in transit, we will remake and reship your order as soon as possible or offer you a full refund.
• If the parcel is Delivered but not received by the customer please get in touch with the courier or your local post office and you shall receive a notice from the courier explaining where the parcel is delivered. Please take note; as a customer you should be responsible for attending your deliveries, F1 Mats is not responsible for the loss upon delivery.

Carriers

We shall use a carrier of our choice to facilitate shipping of your order(s) from our factory to your address.